Legal

Privacy policy

What data we collect, how we use it, and your rights. Last updated July 2026.

This Privacy Policy describes how DigitroWeb ("we", "us", or "our") collects, uses, and shares information about you when you visit our website, contact us, or use our services. By accessing or using our website, you agree to this policy.

1. Information We Collect

1.1 Information You Provide Directly

  • Name, email address, phone number submitted through contact or quote forms.
  • Business name, website URL, and project details shared during consultations.
  • Payment information processed through secure third-party payment gateways (we do not store card details).
  • Communication history through email, WhatsApp, or live chat.

1.2 Information Collected Automatically

  • IP address, browser type, operating system, and device information.
  • Pages visited, time spent on pages, and referral URLs via analytics tools (e.g. Google Analytics).
  • Cookies and similar tracking technologies (see Section 5).

2. How We Use Your Information

We use the information we collect to:

  • Respond to enquiries and provide the services you request.
  • Communicate project updates, invoices, and deliverables.
  • Send newsletters or marketing emails where you have opted in (you may unsubscribe at any time).
  • Improve our website and service offerings based on usage analytics.
  • Comply with legal obligations and prevent fraudulent activity.

3. Legal Basis for Processing

Where applicable (e.g. for users in the EU/EEA under GDPR), we process your personal data on the following bases:

  • Contractual necessity — to fulfil a service agreement with you.
  • Legitimate interests — to respond to enquiries and improve our services.
  • Consent — for marketing communications where we ask for your explicit opt-in.
  • Legal obligation — where processing is required by applicable law.

4. Sharing of Information

We do not sell your personal data. We may share it with:

  • Service providers — third parties who help us operate our website and deliver services (e.g. web hosting, email platforms, payment processors). These parties are bound by confidentiality obligations.
  • Legal authorities — where required by law, court order, or governmental regulation.
  • Business transfers — in the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.

5. Cookies

Our website uses cookies to enhance your browsing experience, including:

  • Essential cookies — necessary for the site to function correctly.
  • Analytics cookies — used to understand how visitors use our site (e.g. Google Analytics).
  • Marketing cookies — used to deliver relevant advertisements (e.g. Facebook Pixel, Google Ads).

You can control cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

6. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Contact form submissions are retained for 3 years. You may request deletion at any time (see Section 8).

7. Security

We implement industry-standard security measures including SSL encryption, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your own devices secure.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data ("right to be forgotten").
  • Object to or restrict certain types of processing.
  • Data portability — receiving your data in a structured format.
  • Withdraw consent at any time (without affecting prior processing).

To exercise any of these rights, contact us at info@digitroweb.com. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

10. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

  • Email: info@digitroweb.com
  • Address: Vishwanath Sarathya, Shela, Ahmedabad, Gujarat 380058, India